REFUND & RETURN POLICY
All full-priced items are eligible for a return within fourteen business days of receipt of your order. All returned items must be un-used with their original packaging. A copy of your receipt or proof of purchase must also be included with the return. Please note, Ransom Holding Co. only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for.
SALE ITEMS POLICY
All sale items are final sale and not eligible for a return.
PROCESS FOR RETURNS
If for some reason you wish to return your purchase, please email firstname.lastname@example.org with the subject line “return request _ your name _order number”. Return requests must be emailed within seven days upon receipt of your purchase in order to be processed. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. This information can be found on your receipt or on the product packaging. Once your request has been emailed and the return is approved, Ransom Holding Co. will provide you with an online return authorization number (RA) via email. Please include the RA with the package you are returning. Items returned without an RA will not be processed.
The return process will be completed if the merchandise is returned to Ransom Holding Co. within fourteen days from the date your RA was issued and products are un-used and with their original packaging.
If a return request or returned merchandise falls outside of the seven and fourteen day time frame, we unfortunately will not be able to accept the return. In these cases Ransom Holding Co. will return your products.
Once your return has been received by our distribution center, you will be be refunded the amount paid on your credit card minus any original shipping charges. Ransom Holding Co. reserves the right to deduct from any refund a restocking fee for items returned without their original packaging.
Please note that you are responsible for all shipping charges associated with returning an order.