Terms & Conditions


MAKING A PURCHASE

To make a purchase on the Ransom Holding Co. website simply browse a category under the ‘shop’ header and add items to your Shopping Cart. You can view your Shopping Cart at any time by clicking on the 'Cart' link found in the top right hand corner of your screen. Once in the Shopping Cart, you will have the ability to update items and quantities before proceeding to the checkout.

Prior to checkout you will be required to set up an account with Ransom Holding Co. Here, you will be able to update personal information such as contact information, billing address and shipping address. You will also be able to track your current orders and the status of any returns. Once your account is set up you will be able to log in prior to future purchases on the Ransom Holding Co. website to speed up our checkout time.

ITEM AVAILABILITY

Ransom Holding Co. strives to ensure that all online stock is available and remove any and all products when they are no longer available. If for some reason the item(s) purchased is out of stock or no longer available then a notification will be sent to you immediately and you will be given the option to either change or cancel your order.

PAYMENT METHODS

We currently accept payments by the following methods:
Visa
Mastercard

SALES TAX AND DUTY

All online purchases are subject to the provincial tax rates according to your shipping address at the rates below:
British Columbia - 12% HST tax rate.
Ontario - 13% HST tax rate.
Newfoundland - 15% HST tax rate.
Nova Scotia - 15% HST tax rate.
New Brunswick - 15% HST tax rate.
All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

TRACKING YOUR ORDER

Before every purchase an account must be set up with Ransom Holding Co. Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number. You may also log in to your account, where the tracking number for your purchase will be posted.


RETURNS

All full-priced items purchased from the Ransom Holding Co. website are eligible for a return within fourteen business days of receipt of your order. All returned items must be un-used and returned with their original packaging. A copy of your receipt or proof of purchase must also be included with the return. Please note, Ransom Holding Co. only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for. For full instructions please refer to our Returns Policy